Converge beefs up manpower to improve customer services

Leading fiber broadband and technology solutions provider Converge ICT Solutions Inc. is further expanding its workforce, particularly in network expansion and maintenance, to complement its heavy investments in digital infrastructure. 

Following the launch of its National Digital Infrastructure in Pampanga and its announcement of a 30% increase in capital expenditure for network hardening, Converge is complementing these efforts with a sustained campaign of hiring more network technicians to reach more areas nationwide and improve customer response.

“With the national digital infrastructure in place, we also need to invest in people who run and maintain our fiber network. One of the things I lament is that Filipino talent is always lured to find opportunities abroad, and this is true also for skilled technicians. With our hiring campaign, we hope to fill in this gap in human resources,” said Converge CEO and Co-Founder Dennis Anthony Uy. 

Since late-2025, the People and Culture (P&C) Group of Converge, which oversees recruitment of personnel, has mounted weekly open houses, regional caravans, and academe-government-enterprise partnerships. 

This has resulted in hiring nearly 600 technicians as of the first quarter of the year, across the broad segments of the network encompassing personnel for backbone maintenance, outside plant (or OSP), and service linemen. 

“Every mile of fiber laid is a bridge built between a personal dream and a global reality. We aren't just ramping up technicians; we are empowering the messengers of the digital world. Moreover, our hiring initiatives bring opportunities closer to communities through PESO partnerships, regional recruitment caravans, and local TESDA collaborations. By targeting specific locations, regions, and barangays, we enable technicians to work nearer to home and serve the communities that rely on our networks,” said Mylene Sardinia, Converge SVP and P&C Head.

Akin to the rapid hiring of Converge during the pandemic, the company made full use of its online presence to reach out to applicants. Apart from the usual online channels (such as job boards), Converge advertised jobs on Facebook and LinkedIn and made sure to supplement these with face-to-face activities, including one-day hiring events. 

According to Sardinia, the development of Converge technicians is a continuous process. Converge has a sustainable training program in partnership with TESDA and other vocational institutions to equip the next generation of skilled technicians, including those who wish to start their career in the company with no prior experience. 

There are also programs within the company for upskilling, management training, and rewards and recognition for senior technicians, who have risen through the ranks and are now managing their own teams.

This investment in network personnel complements a key outcome of the Department of Information and Communications Technology’s (DICT) National Digital Connectivity Plan, which is to strengthen the resiliency of digital infrastructure. 

“For many years, the story of connectivity in our country has been about gaps: kulang sa coverage, kulang sa capacity, kulang sa access — lagi na lang kulang. And while those challenges are real, today we are seeing something different. We are seeing a shift. Hindi na lang tayo humahabol po. We are beginning to build forward with intention, with scale, and with clear direction,” DICT Secretary Henry Aguda said at the launch of the Converge National Digital Infrastructure last March 20. 

To view the vacancies for OSP technicians and other roles, visit the official Converge careers page at https://facebook.com/convergecareers.