Reporting made easy
- Accessible – The platform is web-based and can be accessed anywhere, anytime via the internet
- Secure – All websites access are encrypted and secured. Usernames and passwords are required for company administrators and report recipients. Reports are compliant with existing Data Privacy Rules and Regulations
- Trackable – Ticket numbers assigned per report. Report Status can be tracked by the Reporter and can be monitored by the Company Administrator
Whistleblower Protection Program
All Whistleblowers are encouraged to report without fear of retaliation and are afforded by protection through the Whistleblowing program and policies. The Company shall protect the Whistleblower, making a disclosure in good faith from any form of retaliation, retribution, harassment, or pressure.
Rights of a Whistleblower:
- Right to be heard promptly and thoroughly and to be taken seriously
- Right to be informed on the status and progress of their disclosure
- Right to participate in an investigation or hearing
- Right to refuse to follow a directive from the Investigation Team
- Right to explain and respond to questions or clarifications set forth by the Investigation Team; an
- A whistleblower, in making his/her protected disclosures shall incur no breach of his/her duty of confidentiality, in relation to disclosing sensitive and confidential Company information
Before accessing the Whistleblowing Platform, please view the Privacy Notice through this link:
Select a category
Whistleblowing Awareness Program
Frequently Asked Questions (FAQs)
Exercising one's sense of integrity and responsibility through reporting a wrongdoing or a suspected wrongdoing.
Whistleblowing Process
REPORT SUBMISSION
- Whistleblower (WBr) goes to the Converge Whistleblowing Platform and selects a report category. WBr then answers the questions related to his/her report.
- Upon successful submission of a report, the WBr will receive a case number. Please take note of the case number in order to get updates from your report.
REPORT ANALYSIS
- Case handler acknowledges the report and asks for additional information and other pieces of evidence, as needed. If WBr fails to provide the additional information after two weeks, the case will be tagged as closed.
INVESTIGATION
- Escalation of the report to Investigative team.
- Case handler and Investigative Team will start the investigation and provide the investigation report, recommendations, and updates to the WBr.
RESOLUTION AND CLOSING
- Case handler tags case as resolved or closed.
FEEDBACK
- WBr submits satisfaction survey form.
You can report in good faith, to our official Whistleblowing Platform by clicking Submit a report button below or by scanning the QR Code:
Announcements
Whistleblowers Day 2023
To our Converge and Metroworks family:
It's been more than a year since we enacted a Whistleblowing Policy and enhanced our corporate housekeeping. This is not just to align with global standards in our mission to be a world-class ICT company but also signifies our strong commitment to uphold good corporate governance. It is a commitment we make to our customers and to ourselves.
Based on June 2023 data, we have already exceeded the number of incident reports that were logged in 2022. We take this as a positive sign that employees feel more empowered to speak up and report corporate misconduct. In Converge, we have zero tolerance for delinquency and wrongdoing, in whatever level in the company. We are grateful to our employees, customers, and even partners for being our vanguards of integrity and for their genuine concern for the company and our people.
At the same time, we would like to assure you that even as more reports are coming in, the numbers tell us that the majority of the reported incidents are resolved through immediate dialogue with supervisors, managers, department heads, and the human resources department. We are happy that such a mechanism for correcting erring behavior is in place.
Mga Ka-Converge and Metroworks, let us remain vigilant to report misconduct especially with a new category of 'Human Rights' in our Whistleblowing Policy. Let us ensure that Converge remains a place where honesty and integrity prevail at all times.
Dennis and Grace
Whistleblowing Program Report
Data from March 2022 to June 2023
80
Total number of reports
3
Under investigation
60
Closed cases
17
Open cases
Cases received
- 10 or 13% of reported cases underwent formal Admin Hearing
- 53% of the reports were tagged as informal escalations and were resolved through the supervision of the immediate supervisor, manager, or group head, and the HR team.
- 25% of the reports were tagged as open and under investigation
The rest of the cases are still being reviewed for further action.
Top 5 types of reported cases
41
Misconduct, Unethical Behavior, or Policy Violations
11
Theft, Fraud, Misappropriation
10
Corruption
7
Conflict of interest
4
Public safety and environment
51%
of the cases filed were about Misconduct, Unethical Behavior, or Policy Violations
Who reported?
- 75% of the cases reported were filed by employees
- 16% of the cases reported were filed by customers and concerned citizens
- 5% of the cases reported were filed by suppliers
4% of the reports received through the Whistleblowing Platform were related to technical issues
Actions and responses taken because YOU reported
5
Policies created
4
Policies revised
8
Initiatives implemented
