Converge ICT to serve growing demand with new service fleet

By: Sheilah Takeuchi | 19 Sep 2020
STRONGER SERVICE NETWORK. Converge ICT Founder and CEO Dennis Anthony H. Uy (C) at the ceremonial turnover of service vehicles from the LausGroup of Companies. The fleet acquisition augments Converge’s continued efforts to meet customer needs in the City of San Fernando, Pampanga, and nearby locations. Joining him were (L-R) Dior A. Laus (left) executive director of Laus Suzuki Group, Marie Grace Uy, co-founder and president of Converge ICT Solutions Inc., Lisset Laus-Velasco, chairman and CEO of LausGroup of Companies; and Paul Tristan A. Laus, president, LausGroup of Companies. (Contributed photo)

CITY OF SAN FERNANDO — Converge ICT, the country’s premier pure end-to-end fiber internet service provider, continues to ramp up its capabilities to meet the increase in demand for fast and reliable internet service.

Converge ICT Founder and Chief Executive Officer Dennis Anthony Uy noted that the upswing in essential transactions and activities being done online has led to a surge of inquiries and service requests.

“To meet consumer needs effectively, we are continuously working on improving our response times, investing in our people, and addressing last-mile connectivity challenges,” said Uy.

The Pampanga-based company recently purchased a fleet of service vehicles from LausGroup to augment its workforce. The larger fleet is set to accelerate installation and repair in different coverage areas.

The acquisition comes at the heels of the company’s efforts to strengthen its support capabilities through the hiring and training of more call center agents, as well as engaging third-party providers for additional call center support. The total capacity of Converge’s hotline number has also been increased to accommodate more subscriber inquiries.

“Stable internet connectivity has become vital for families working and studying at home. Likewise, an uninterrupted connection is key for enterprises who are striving to complete their digital transformations,” added Uy.

While the Luzon-wide enhanced community quarantine implemented in March hampered the company’s service delivery, considerable operations adjustments enabled Converge to bounce back and mobilize quickly as restrictions loosened.

Converge began expanding its network beyond Luzon to the rest of the Philippines in 2019. The company believes that it is well-positioned to substantially complete its primary nationwide backbone loop, which will connect Luzon, Visayas, and Mindanao, by the end of 2021.

For more information, visit the Converge website at (PR)


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