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Converge ICT gears up for expansionBy: Sheilah Takeuchi | 12 Oct 2020
City of San Fernando—To meet the increasing demand for fast and reliable internet service, Converge ICT continues to ramp up its capabilities for fast and reliable internet service.
Described as the country’s premier pour end-to-end fiber internet service provider, Converge ICT recently purchased a fleet of service vehicles from the LausGroup to augment its workforce. The larger fleet is set to accelerate installation and repair in different coverage areas.
Converge ICT Founder and CEO Dennis Anthony H. Uy noted that the upswing in essential transactions and activities being done online has led to a surge of inquiries and service requests.
“To meet consumer needs effectively, we are continuously working on improving our response times, investing in our people and addressing last-mile connectivity challenges,” Uy said.
The acquisition comes on the heels of the company’s efforts to strengthen its support capabilities through the hiring and training of more call center agents, as well as engaging third-party providers for additional call center support. The total capacity of Converge’s hotline number has also been increased to accommodate more subscriber inquiries. “Stable internet connectivity has become vital for families working and studying at home. Likewise, an uninterrupted connection is key for enterprises who are striving to complete their own digital transformations,” said Uy.
While the Luzon-wide enhanced community quarantine implemented in March hampered the company’s service delivery, considerable operations adjustments enabled Converge to bounce back and mobilize quickly as restrictions loosened.
Converge began expanding its network beyond Luzon to the rest of the Philippines in 2019. The company believes that it is well-positioned to substantially complete its primary nationwide backbone loop, which will connect Luzon, Visayas and Mindanao by the end of 2021.
Converge ICT is set to go public next month.
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