Converge fosters a highly engaged workforce culture, survey yields higher than industry employee approval

By: Converge Admin | 25 Oct 2023

Leading fiber broadband provider Converge ICT Solutions Inc. garnered a 93% favorable response from a sample population of 3,600 employees in its Employee Engagement Survey, conducted by global independent consultancy firm Willis Towers Watson.

The rating reflects employee satisfaction with metrics such as workload and flexibility, pay, customer focus, diversity and inclusion, among others.

“Reconfiguring the workplace to consider the post-pandemic needs of employees is a challenge most employers are tackling and we’re glad we’ve done a good job of this. We focused on driving employee engagement, and our score on that based on our own survey is higher than the industry standard. Our vision is to delight customers by taking care of our own. We keep our employees engaged because it has a direct impact on our customers,” said Albert Custodio, SVP and Head of Human Resources at Converge.

The industry (telecoms) average ranking for the Employee Engagement survey is 85, according to the study.

Recently, Converge was recognized by the Philippine Daily Inquirer- Statista in the Best Employers for 2024, a list of 300 companies which garnered the best scores from among 3,400 eligible firms in the country. The scores are the result of about 400,000 evaluations from among 16,000 employees.

This marks the second year in a row that Converge was counted among the top employers in the country. In the 2023 edition of the list, Converge garnered the best ranking among leading broadband players in the industry.

According to the PDI, the questions posed to respondents evaluate various aspects of their job, from salary and work-life balance to potential for development, their work environment (colleagues and superiors, equipment, etc.) as well as the reputation of their employer (image and growth).

“Our inclusion in the list of the country’s top 300 employers, for the second year in a row, is a strong signal that we are properly investing in our human capital. We are elated to know we are valued by our employees as much as we value them. More importantly, we believe in the same vision of providing world-class broadband connectivity to all Filipinos, and this drives their satisfaction with their work. This is all the more pressing now that we have 2 million customers,” said Converge President and Co-Founder Grace Y. Uy.

TAGS: Employee Engagement Survey,

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