Leading fiber broadband provider Converge ICT Solutions Inc. is backing the idea of multi-stakeholder coordination – among government, ICT players, and utility companies – to make sure telecommunications infrastructure is already installed whenever new road infrastructure is built. Converge Chief Operations Officer (COO) Jesus C. Romero supported this ‘joint use’ mechanism whereby the government can […]Learn More
5 things that make your customer experience premiumBy: Converge Admin | 30 Mar 2022
5 things that make your customer experience premium
When buying products or services, customers most usually look for reviews, features and the price before making a purchase. While these criteria certainly help you arrive at a decision, you might usually overlook other factors, including the perks of having a premium customer experience.
The country’s leading fiber internet service provider, Converge ICT Solutions Inc., understands the need to make the experience of its customers premium. This is why Converge continues to innovate ways to improve its customer service experience, especially in concerns such as billing, site transfers and customer handling for complaints.
But how do you know that you’re having a premium experience? Here are five things that should matter.
- When they make it easier for you
Going premium means a hassle-free experience. This is probably the biggest benefit of paying a little extra, so you can do more things with your time. You know you’re in a premium service when you are offered different perks that translate into convenience, such as ad-free apps or videos, VIP lanes and hotlines and a lot more. Convenience also comes in the assurance that the quality of the product or service you availed is unquestionable. Premium service means high-tier quality of products and services, so you can have that peace of mind while enjoying what you paid for.
- When you feel prioritized
When you avail a product or service, chances are you will be needing after sales support one way or another. After sales support might sound very grueling, but when you’re having a premium experience, this shouldn’t be a problem. Subscribing to a premium service means getting prioritized in after sales service, which is a luxury in itself, if you think about it. By going premium, you also have to worry about being on the phone for the longest time, only to be assisted by an automated voice machine. By choosing a premium service, you get the customer service that you want, exactly when and how you need it.
- When they go the extra mile
If you are treated with a premium service, the brands should be showering you with a lot of exclusive perks and promo offerings. It may be in the form of discounts, vouchers, complimentary gifts, invitations to exclusive events and many more. Some brands also offer loyalty or reward programs, birthday messages and gifts and more.
- When they make it personal
Nothing feels more special than having the experience of being a part of the brand’s journey as a customer. When you feel like you have front-door access to the brand’s growth initiatives, then you are not just a regular customer. You are a premium customer, whose thoughts and ideas matter to the brand you support. You know you’re having a premium experience when your thoughts are always valued and taken into consideration as brands develop and improve more products and services.
- When they check up on you
Your journey as a customer does not end after you paid for the product or service that you want to avail. That’s why it matters when brands check up on you just to know if you’re enjoying what you paid for. This may be in the form of service checks, payment reminders, proactive help in troubleshooting, and a lot more. When you experience these, it means you are a premium customer and that your journey with the brand is valued and protected. Having all these perks will encourage you to build your loyalty to the brand, which eliminates the need to take time to look for other products and services. As a premium customer, you get to live the VIP life that you want. All these experiences do not always need to be expensive. Brands nowadays understand that more customers are getting more willing to spend a little extra just to enjoy premium service and convenience.
To learn more about Converge plans and offerings, visit https://www.convergeict.com/
About Converge ICT Solutions, Inc.
Converge Information and Communications Technology Solutions, Inc. (PSE:CNVRG) is the leading pure fiber data network and internet service provider in the country. It is the first to run a pure end-to-end fiber internet network, providing Filipinos simple, fast, and reliable internet connection. Converge is ISO 9001 and CE2.0 Certified.
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